Is the online funding process safe? Will our bank account and password be leaked?
Please rest assured that we use the top security encryption technology provided by major banks. The entire online capital injection is very fast and very secure. Your funds and account password information are all encrypted at the top level It is done under technology and will not be stolen and intercepted by hackers.
Our platform theoretically supports all banks, and the daily capital injection limit is subject to the limit set by your bank. You can consult or check the specific limits and standards of your bank. If the limit is too low, you can adjust. For details, consult your bank.
How do I withdraw funds from my trading account to my bank account?
Which banks are supported by trading account capital injection? Is there a limit on the daily limit?
Contact the platform broker, the platform broker will help investors withdraw the funds in the account
Investors can apply to the platform’s customer service account for capital injection. The platform has a complete recharge system to ensure the safety of every investor’s funds
How long does it take to deposit funds into the account? How long does it take for the account withdrawal to arrive?
This mainly depends on the time for the investor's bank to remit. Normally, it is within 1 to 5 working days. The withdrawal is the same. The funds can reach the investor's bank account within 1 to 5 working days.
How should I calculate the exchange rate when I fund my account?
The exchange rate at the time of your capital injection is based on the real-time exchange rate guide price provided by the Central Settlement Bank of the country where you belong and the reference exchange rate provided by the upper and lower banks and the currency exchange after adding the exchange difference.
Do I need to convert the account funds into U.S. dollars?
Your capital injection does not require you to convert it into US dollars. We cooperate with many banks around the world. The entire capital injection process will automatically be converted according to the current market reference exchange rate.
How do I fund my account?
What brands or models of mobile phones does the mobile trading software support?
Click on the web version of our official website download page to jump to the web page, enter your account number and password, and click to log in. That is, logging into the server for the first time requires loading account information and market data. It takes about 10-60 seconds. Once the data is loaded, you can start various operations and transactions.
Why can't i open the download link of the Android mobile trading software provided on the website?
Since the android system is developed by Google, the android version link provided by the official website is the official link of the Google application market. Based on certain areas, the Google webpage is blocked, so some areas cannot be accessed or the access speed is extremely slow.
Our trading software supports all brands and models of mobile phones in iOS and Android systems.
How to log in to the web version of the trading software?
What is market execution?
What is your margin leverage ratio?
Through market execution, your order is executed at the current price in the market.
CFD is the acronym of contract for difference. This contract refers to an agreement that allows you to use the value of a financial instrument to speculate. You do not need to buy it publicly but you can own it. In a CFD, if the value of this financial instrument is higher than the price at the time of purchase when the contract is closed, the seller must pay the difference to the buyer; otherwise, the buyer must pay the difference to the seller.
Under what circumstances will my position be automatically closed?
If you set a stop-loss or take-profit order, when market price fluctuations reach the stop-loss price or take-profit price you set, the system will automatically close the position according to the order. In addition, when the margin ratio of your account is lower than the warning line of 150%, the system will close the current open positions starting from the position with the most losses. When the margin ratio is equal to or lower than 100%, the system will force all open positions to be closed. 
The leverage we provide ranges from a minimum of 1:100 to a maximum of 1:300. You can choose and set it according to your own risk tolerance. It should be noted that the market risk is relatively high, too high margin leverage will magnify your risk, please choose carefully.
What is CFD? What does CFD contract for difference mean?
What is an immediate order execution?
The immediate execution order is executed at the price displayed on the platform, which proves that the price is still valid. If this price becomes invalid due to large market fluctuations, you will receive a second offer. Please note that immediate execution is only applicable on the XYFX Global platform.
Why didn’t I receive my account and password after completing the registration?
Under normal circumstances, if you complete the registration according to the registration requirements, the system will receive the registered account and password within 1-5 minutes, usually by E-mail. Please note that the automatic firewall function of E-mail may judge the received account password email as spam and store it in the trash box. Please check carefully. If there are still problems, please contact the official website customer service.
International investors can register their XYFX Global accounts through the platform's customer service. The platform has signed a confidentiality agreement, and the platform will keep all relevant information confidential for international investors.
How to change the trading account password?
How to modify account information?
If you need to change your trading account password, you can do so through the mobile terminal. The modification method is: log in to the mobile terminal-Assets-click Settings in the upper right corner-click Change Password-enter the old password, new password and confirm the new password-click "Submit" below to complete.
How many accounts can be registered for one citizen information?
The same customer can register up to 1 trading account.
How to register a trading account?
You can visit our official website through the Internet, click to register a real account, and fill in your personal information accurately according to the page prompts and requirements to complete the transaction account registration.
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